How to reach the right person
Two inboxes and one portal. Pick the right one and you get an answer faster. There is no phone line; email is how we keep a written record of every request.
Billing, orders, shipping, refunds, cancellations
Include your order number. Monitored Monday to Friday, 9:00 AM to 6:00 PM Eastern. A typical reply takes about two business hours during support hours.
Clinical questions after purchase
Your treating provider, through the secure patient portal
Dose changes, side effects, whether to pause, interactions with other medication: message your provider in the portal. Support staff cannot answer clinical questions and will route you there. Urgent symptoms: call 911 or go to urgent care.
Press and partnerships
Media requests, research collaborations, pharmacy or clinic partnerships, and anything commercial that is not a patient order.
Privacy requests
support@formblends.com with the subject line "Privacy request"
Access, correction, deletion and do-not-sell requests. We verify identity before acting on a request and respond within 30 days.
Request a callback
We do not run a phone line, but you can ask support to call you. Use the form on this page, choose "Request a callback", add your number and the best time and time zone. The request lands in support@formblends.com and support replies by email to confirm a time. Clinical questions still go to your provider through the portal.
Hours and reply times
support@formblends.com and hello@formblends.com are monitored Monday to Friday, 9:00 AM to 6:00 PM Eastern. Inside those hours a typical reply takes about two business hours. Emails sent outside those hours are answered the next business day.
If you have not heard back in 2 business days
Reply to your existing ticket (do not start a new thread) and change the subject line to "Escalate". The owner reads escalations.
Mailing address
Form Blends LLC
30 N Gould St, Ste R, Sheridan, WY 82801
For the fastest handling, use email.
Send us a message
For billing, order and general questions. For clinical questions, use the portal instead.