Refund and cancellation policy

1. If the provider does not prescribe, you get a full refund

If the independent provider determines you are not eligible, or for any reason does not issue a prescription, the full charge is refunded to your original payment method. Refunds are issued promptly on our side and typically appear within 5 to 10 business days, depending on your bank. You should not need to ask for it. If you do not see it after 10 business days, email us with your order number.

2. Dispensed prescription medication cannot be returned or refunded

Once a pharmacy dispenses and ships your prescription, it cannot be returned, restocked or resold. State and federal law forbid pharmacies from taking dispensed medication back, so we cannot refund it either. This applies whether or not the package has been opened. If you are unsure about continuing, message your provider through the secure patient portal before your next refill ships.

3. Damaged, spoiled or incorrect shipments are replaced free

If your shipment arrives damaged, warm or spoiled, or contains the wrong medication or quantity, we replace it at no charge. Report it within 7 days of delivery by emailing support@formblends.com with your order number and a photo of the package and its contents, including the label. Do not use a vial you believe was compromised.

4. Lost shipments are traced, then reshipped or refunded, your choice

If tracking shows no delivery 5 days after the carrier's expected date, email support@formblends.com with your order number. We open a carrier trace. Once the carrier confirms the loss, or after 10 business days without a delivery scan, whichever comes first, we reship at no charge or refund the order, your choice.

Shipping timelines: orders ship after the provider approves and the pharmacy compounds, typically 3 to 7 business days. Medication ships cold-chain with ice packs, and tracking is sent by email.

5. Subscriptions: cancel any time before the next billing date

Your confirmation email shows your next billing date. To cancel, email support@formblends.combefore that date. Cancellation stops future charges and shipments and takes effect for the next cycle. Refills that have already been dispensed are not refundable (see rule 2). Subscribe & Save renewals bill the plan price minus a $25 subscriber credit; the schedule is on the pricing page. You will get a written confirmation that the subscription is cancelled; keep it.

6. How to request a refund

Email support@formblends.comwith the subject line "Refund request" and include:

• The name and email address on the order
• Your order number (it is in the confirmation email)
• The date and amount of the charge
• Which rule above applies, and for shipment problems, the photos

Support is monitored Monday to Friday, 9:00 AM to 6:00 PM Eastern, and a typical reply takes about two business hours during support hours. Refund decisions are confirmed in writing. If you have not heard back within 2 business days, reply to your ticket with the subject "Escalate" and the owner reads it.

7. Before you file a chargeback, talk to us

Almost every billing problem is fixed faster by email than through your card issuer. A chargeback pauses the account while the bank investigates, which can delay a refund you would otherwise have received in days. Contact support first. If we get it wrong, you still have every right your card agreement gives you.