Done Complaints: Common Issues and What to Know

Searching for Done complaints is a smart step before enrolling in any telehealth weight loss program. We reviewed feedback from the Better Business Bureau, Trustpilot, Reddit, and patient forums to identify the most common issues people experience with Done. Understanding these complaints helps you set realistic expectations and know what to watch for.

Most Common Complaint Categories

1. Billing and Charges

The single most common category of Done complaints involves billing. Patients report unexpected charges, confusion about when billing cycles start, and auto-renewal fees they did not anticipate. Some report being charged after they believed they had canceled. This is a systemic issue across the telehealth weight loss industry, not unique to Done, but it's still worth noting.

2. Cancellation Process

Several patients describe difficulty canceling their subscriptions. Common issues include unclear instructions for cancellation, needing to contact support rather than canceling through the platform directly, and being charged for an additional month during the cancellation window.

3. Customer Service Response Times

Slow customer service is a recurring theme. Patients who have straightforward medication and dosing experiences rarely need to contact support. But when issues arise with billing, shipping delays, or prescription questions, wait times can frustrate patients who need timely answers.

4. Shipping and Medication Delays

Some patients report delays in receiving their medication, particularly during periods of high demand or when compounding pharmacies experience supply constraints. Interruptions in medication can disrupt dosing schedules and slow progress.

5. Provider Communication

A smaller but notable portion of complaints focus on provider interactions. Patients sometimes feel that follow-up consultations are too brief or that providers don't fully address their questions about side effects and dosing adjustments. semaglutide side effects

Putting Complaints in Context

Every telehealth company with significant patient volume accumulates complaints. The question isn't whether complaints exist, but whether they reveal systemic problems or isolated incidents. With Done, billing and cancellation issues appear frequently enough to suggest those processes could be clearer and more patient-friendly.

The clinical side of Done, including the medications prescribed and the provider consultations, receives far fewer complaints. Most patients who follow their treatment plan report positive weight loss outcomes.

How to Protect Yourself

• Read the full terms of service, especially billing and cancellation policies, before enrolling
• Screenshot your cancellation confirmation if you decide to leave
• Set calendar reminders for billing dates so you aren't caught off-guard by auto-renewals
• Ask about the total cost of treatment upfront, including what happens when doses increase
• Keep records of all provider communications regarding your treatment plan

Frequently Asked Questions

Has Done been sued or faced regulatory action?

We recommend checking the BBB profile and state licensing boards for any formal actions. Regulatory scrutiny of telehealth weight loss companies has increased broadly in 2025 and 2026 as the industry has grown rapidly.

Should complaints stop me from using Done?

Not necessarily. Every telehealth platform has complaints. Focus on whether the complaint patterns are deal-breakers for your situation. If billing transparency is critical to you and billing is a common complaint, that's worth weighing heavily.

Want a GLP-1 provider that prioritizes billing transparency and responsive support? FormBlends offers clear pricing, physician-led care, and dedicated support for every patient. See how FormBlends is different.